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Zendesk announced Wednesday at the AI Summit a series of LLM-based products aimed at rebuilding dependence on human engineers. At the heart of the new feature is an autonomous support agent that Zendesk believes can resolve 80% of support issues without human intervention. The system is complemented by a CoPilot agent that assists human technicians with the remaining 20% of problems, as well as management layer agents, voice-based agents, and analytics agents. Shashi Upadhyay, president of products, engineering and AI at Zendesk, said the new agents are part of a broader shift in the support industry, as AI replaces many…
Staffing shortages caused more flight delays at airports across the U.S. on Tuesday. federal government shutdown As the situation stretches into its seventh day, union leaders for air traffic controllers and airport security workers have warned that the situation is likely to worsen further.The Federal Aviation Administration reported staffing issues at airports in Nashville, Boston, Dallas, Chicago, and Philadelphia, as well as at air traffic control centers in Atlanta, Houston, and the Dallas-Fort Worth area. The agency temporarily delayed the takeoff of flights to the first three cities. The previous day’s flight disruptions were also related to staffing shortages during…
BOGOTA, Colombia (AP) — Colombian President Gustavo Petro On Wednesday, he said there were “indications”. the last small boat was attacked U.S. troops were transporting Colombian nationals off the coast of Venezuela.”A new front in the war has opened – the Caribbean,” Petro wrote on social platform X. “According to the signs, the last ship to be bombed was a Colombian ship with Colombian nationals on board.” He gave no explanation as to what those signs were. “We hope their families will come forward and report it,” he added.Neither Petro’s office nor Colombia’s Defense Ministry immediately responded to requests for…
Advanced Micro Devices, Inc. (AMD) Chairman and Chief Executive Officer Lisa Su speaks to Bloomberg TV on Monday, October 6, 2025, in San Francisco, California, United States. David Paul Morris | Bloomberg | Getty ImagesAMD Shares rose 11% on Wednesday, continuing a strong rally since OpenAI announced plans to buy billions of dollars of AI equipment from chipmakers earlier this week.On Monday, the ChatGPT maker signed a deal to potentially own 10% of AMD based on stock price and partnership milestones.AMD’s market cap rose 4% on Tuesday and 24% on Monday, and now stands at $380 billion. The stock is…
What is October Prime Day? Prime Day in October, officially known as Prime Big Deal Days, is the second Prime Day sale typically held in October. This Amazon Prime member-only event offers huge discounts and Amazon sales just in time for the holiday season. Shoppers can expect great deals and the best possible Amazon discounts before Christmas across categories such as technology, fashion, beauty, home goods, holiday gifts and more. With wide discounts on popular items and unique finds, this is the perfect time to score Black Friday-level savings before the holiday rush, making it one of the best times…
President Donald Trump’s “One Big Beautiful” bill, signed into law on July 4, solidifies the president’s first-term tax cuts that are set to expire in 2025, while also introducing new tax cuts.The Tax Foundation’s new calculator shows how this change will affect your 2026 tax bill and how much most households can expect to see their take-home income increase compared to if the previous tax cuts had expired.A nonpartisan think tank estimates how the law will affect take-home pay in 2026. Total household income is shown in parentheses, and the percentage shows how much net pay will increase under the…
OpenAI’s video generation app Sora technically had more first-week sales than iOS’s ChatGPT after rocketing to No. 1 in the U.S. App Store, according to new data from app intelligence provider Appfigures. According to its estimates, Sora had 627,000 iOS downloads in its first seven days of availability, while ChatGPT had 606,000 iOS downloads in its first week. However, this isn’t the fairest comparison since ChatGPT was only available in the US for the first week, while Sora is currently available in the US and Canada at launch. Still, according to Appfigures, Canada contributed about 45,000 installs, so Sora’s launch…
What is Prime Day? Prime Day is a sale for Amazon Prime members. Originally a one-day sale, it has expanded into a two-day event packed with discounts across fashion, beauty, technology, and home categories. Amazon currently has two sales per year. It’s the second Prime Day of the fall, known as Prime Big Deal Day, which is also known as Prime Day in July and Prime Day in October. All Prime Day events are worth shopping, especially if you like saving money and fast shipping. What is October Prime Day? Prime Day in October, officially known as Prime Big Deal…
Former FBI Director James Comey pleaded not guilty Wednesday morning to federal criminal charges sought by President Donald Trump.Judge Michael Nachmanoff set Comey’s trial to begin on January 5 in U.S. District Court in Alexandria, Virginia.Mr. Comey’s lawyer, Patrick Fitzgerald, and prosecutors said they expected the trial to last just a few days.According to NBC News, Fitzgerald said he plans to file legal papers soon asking Nakhanov to dismiss the case on grounds of retaliatory and selective prosecution.Comey is accused of obstructing Congress by making false statements during testimony before a Senate committee in 2020.Comey, who was fired as FBI…
When Nick Turley joined OpenAI in 2022 as the head of ChatGPT, he was tasked with commercializing the company’s research. He has made great strides toward that goal, growing the product to 800 million weekly active users. Now Turley wants to take an even bigger swing: transforming ChatGPT into a new type of operating system full of third-party apps. I sat down with Turley this week on the outskirts of San Francisco’s Fort Mason, a former U.S. military post where OpenAI held its third annual developer conference, to discuss how he’s thinking about ChatGPT’s future. You can find a transcript…