Amazon Web Services on Thursday announced the launch of Amazon Connect Health. This AI agent-powered platform aims to help healthcare organizations automate repetitive administrative tasks such as appointment scheduling, documentation, and patient verification.
Amazon Connect Health is HIPAA compliant and connects with electronic health record (EHR) software. The company says the platform is currently partnering with EHR software providers, data integrators and patient engagement companies.
This is not the cloud giant’s first move in the healthcare space, and comes at a time when AWS is increasingly looking to expand its footprint in the $5 trillion U.S. healthcare industry. In 2018, the company launched Amazon Comprehend Medical, a HIPAA-eligible natural language processor for unstructured health data, and in 2021 it launched Amazon HealthLake, a HIPAA-eligible Fast Healthcare Interoperability Resources (FHIR) infrastructure used to organize medical data. The company also launched HealthOmics, a bioinformatics workflow, in 2022.
Still, this is the first major product to offer AI agents (software that completes complex tasks on behalf of humans) within a compliant platform. Amazon Connect Health works with existing clinician software to manage provider administrative workflows such as medical history reviews, medical coding, and clinical documentation, the company said.
Amazon Connect Health currently provides patient verification and surrounding documentation. Appointment scheduling and patient insights are in preview, with medical coding and other features expected to be rolled out to customers later.
The software costs $99 per user per month for up to 600 visits per month. According to AWS, most primary care physicians conduct up to 300 office visits per month.
An Amazon Web Services spokesperson did not immediately respond to TechCrunch’s request for additional information about the test and schedule.
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Outside of its cloud business, Amazon has made some big moves into healthcare in recent years. The retail giant acquired online pharmacy PillPack in 2018 for about $1 billion and primary care company One Medical in 2022 for $3.9 billion. The company has since integrated some of those businesses into its larger retail and brick-and-mortar operations, such as same-day delivery of prescriptions and same-day virtual doctor visits for children.
Using AI to reduce administrative burden in the healthcare industry, which Amazon Connect Health focuses on, was a popular target for startups even before the current wave of AI.
For example, Regard, founded in 2017, uses AI to take notes for doctors during sessions and examine patient data to reduce administrative burnout. Notable is another startup founded in 2017 that uses AI to reduce burnout by automating intake and scheduling.
Major AI companies have recently entered this space rapidly.
In January, OpenAI released ChatGPT Health, a version of its chatbot tailored to answer health-related questions. Just one week later, Anthropic announced its own healthcare-focused product, Claude for Healthcare. Like OpenAI’s products, Claude for Healthcare provides medical advice to consumers, but similar to Amazon Connect Health, it also includes tools for medical professionals. The companies say Claude for Healthcare and OpenAI’s enterprise healthcare services are built to work with HIPAA-compliant products, but ChatGPT Health is consumer-facing and not HIPAA-compliant.
