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Shopify suffered an outage on Cyber Monday, leaving some businesses unable to manage transactions on one of the biggest shopping days of the year.
In an update to its status page, the Canadian e-commerce company said some merchants are experiencing problems logging into Shopify, and others are unable to access their POS system, a critical portal for managing transactions and other back-end processes.
“We continue to investigate administrator and login issues and are applying mitigations,” the company wrote on its status page around 12:20 p.m. ET.
When asked for comment, a Shopify spokesperson pointed CNBC to the status page.
The Downdetector website showed thousands of users reporting issues with Shopify around 1:15 p.m. ET, after users reported about 4,000 cases during the 11 a.m. ET peak.
Shopify sells software and services such as advertising and payment processing tools for merchants who run online businesses.
Shopify says it processes more than 10% of all e-commerce transactions in the U.S.
The company made a name for itself as a platform for small businesses and direct-to-consumer brands, but Reebok, mattelBarnes & Noble, and Nestlé.
The outage coincided with the Cyber Monday discount craze, when holiday shoppers rushed to buy discounted items.
Adobe Analytics predicts that U.S. shoppers will spend $14.2 billion online on Monday, an increase of 6.3% from a year ago.
Adobe said U.S. shoppers spent $11.8 billion on Black Friday, an increase of 9.1% from last year.
