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Software startup NinjaOne has surpassed $500 million in annual recurring revenue (ARR), the company announced Tuesday.
The IT management platform’s revenue grew nearly 70% year-over-year, and its customer base grew more than 60% year-over-year to 35,000 people.
President and Chief Financial Officer Chris Matarese told CNBC that ARR’s milestones were driven primarily by the startup’s continued product innovation and customer support.
“We spend probably four times the industry average on support and have had customer satisfaction scores of over 98% throughout our history,” he said.
Founded in 2013, NinjaOne offers patch management, backup, remote monitoring and management, endpoint security, and more under a unified software system rather than multiple siled tools.
In contrast to legacy technologies, NinjaOne’s “multi-tenant native architecture allows us to innovate more quickly” and produce multiple software solutions at once, co-founder and CEO Sal Sferlazza said in a statement.
The company received a $5 billion valuation after a $500 million funding round led by Iconiq Growth and CapitalG. alphabetventure capital division, established in February 2025.
Matarese said customers such as IT departments and managed service providers have reported a 50% reduction in endpoint management and support costs and a 20% increase in staff retention after implementing NinjaOne.
“About 75% of our customers replace four or more tools when using Ninja,” he said. “The fewer tools you have, the more integrated everything is and the better everything works.”
He added that the company is expected to see another 60% to 70% revenue growth in 2026 and plans to launch five to six more products over the next year, some of which may incorporate artificial intelligence.
The AI boom has helped some tech companies achieve record profits, but investors have expressed concerns that the cloud software industry could instead be devoured by AI agents.
But Matarese said his startup intends to approach AI as an opportunity rather than a competition.
In October, NinjaOne rolled out its Patch Intelligence AI feature, which provides AI-driven insights to help IT teams manage Windows patches. Matarese said more artificial intelligence capabilities are likely to emerge in the future.
“I think AI is a tool that the best SaaS (software as a service) companies use to improve their services,” he said. “I think the real value of AI is in augmenting human judgment, not replacing it.”
